FREQUENTLY ASKED QUESTIONS
While your item is crafted to match the image, slight variations in decoration, color, or size may occur—as with any handmade bakery treat
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You’ll receive an order confirmation and receipt by email once your purchase is complete.
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If you’ve created an account, you can log in to see past orders and view receipts
Return and refund policies vary by vendor:
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Some bakeries (like Great American Cookies) don’t accept returns or refunds after shipping, though they’ll resolve issues with incorrect or damaged items if contacted within 3 days
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Others allow cancellations or changes if made early enough (e.g., 24 hours notice for Sam’s Club bakery or Nothing Bundt Cakes locations)
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Standard returns are usually limited—typically fully unused within 7–15 days and pre-approved .
Depends on the bakery:
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Many rotate stock daily or bake in small batches—limited items may return soon based on demand.
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Seasonal, holiday-focused, or custom items may sell out and not be restocked until next year or next batch.
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Domestic shipping: Most bakeries ship within their country via carriers like USPS, UPS, or FedEx. (E.g., Great American Cookies ships across all U.S. states, excluding P.O. Boxes or military addresses)
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International shipping: Rare—many don’t ship abroad or only via special arrangement
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Local pickup/delivery: Options may include in-store pickup (e.g., Sam’s Club pickup available 24 hrs after order) or local delivery zones with fees