INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

While your item is crafted to match the image, slight variations in decoration, color, or size may occur—as with any handmade bakery treat

Where can I view my sales receipt?
  • You’ll receive an order confirmation and receipt by email once your purchase is complete.

  • If you’ve created an account, you can log in to see past orders and view receipts

How can I return an item?

Return and refund policies vary by vendor:

  • Some bakeries (like Great American Cookies) don’t accept returns or refunds after shipping, though they’ll resolve issues with incorrect or damaged items if contacted within 3 days

  • Others allow cancellations or changes if made early enough (e.g., 24 hours notice for Sam’s Club bakery or Nothing Bundt Cakes locations)

  • Standard returns are usually limited—typically fully unused within 7–15 days and pre-approved .

Will you restock items indicated as “out of stock?”

Depends on the bakery:

  • Many rotate stock daily or bake in small batches—limited items may return soon based on demand.

  • Seasonal, holiday-focused, or custom items may sell out and not be restocked until next year or next batch.

Where can I ship my order?
  • Domestic shipping: Most bakeries ship within their country via carriers like USPS, UPS, or FedEx. (E.g., Great American Cookies ships across all U.S. states, excluding P.O. Boxes or military addresses)

  • International shipping: Rare—many don’t ship abroad or only via special arrangement

  • Local pickup/delivery: Options may include in-store pickup (e.g., Sam’s Club pickup available 24 hrs after order) or local delivery zones with fees

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS